Ratings & Reviews

Overall Rating

4(27 reviews)77.8% of customers recommend this property

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Resident Reviews

Great property with professional and friendly servicessubmitted by Donald T. - |Recommended: YesRelax, friendly, professional and safe environment.
It’s cool or whateversubmitted by Tiffany D. - |Recommended: YesI like it.
Nice property, poor customer service staffsubmitted by Francis S. - |Recommended: NoThe amenities are great and the garage is a huge plus. Walls are thin and there is too much noise from neighbors, had to make multiple complaints. Office staff is often unfriendly and unhelpful with resolving issues.
response from property -I have reviewed your comments with our team and apologize for any misunderstanding or miscommunication that occurred. We strive to provide a positive experience at Alister Balcones, and we appreciate your feedback. Nicole Roberson - Community Manager
I like my unit location, but that's about it.submitted by Jarhari S. - |Recommended: NoI've lived at Alister for a year, and for the most part I'm happy with my location of my unit, but after that I have a lot of issues. One being the parking, it's awful and now I have to pay for a garage, so that I can have a parking space at night when I come home from work, which is not right because management gives out more parking stickers than what parking spaces are allotted on the south side. I was give a garage at half price, but now that it's time to renew my lease I have to pay full price, although the parking situation has not gotten better. Next, I have to pay for trash pick 25.00 that I will never use because I'm never home because I'm working, and Alsiter doesn't let you opt-out, so I'm paying an extra 10.00 a month per-year which 120.00 for a service I will never use, and the sad part about it is I was never asked. Also, the trash area needs to be power washed, it's nasty, but it's not cleaned up at all. It's funny how we as resident are told to clean our patios, the ground are not clean. I can care less about having a remodeled community room because the other community room and gym were just fine. I rather have a parking space in close proximity of my unit that I don't have to pay for. For the most part Management doesn't bother you, but if you have an issue they act like your asking for too much or something I'm not sure what's that all about. I worked in the property management industry for over 5 years in the Bay Area, and I have never seen a Property Management Company avoid important issue like Mill Creek, it's mind boggling me. I love the location, so that's why I'm going to renew my lease for one more year, and only because I'm waiting for new apartments to be built next door to my job. It's sad because the goal should be resident retention, not a high turn over rate, and keep the good residents you have happy, and not giving residents with true and legitimate complaints a whole lot of fluff and SB, but actually deal with the issues at had and come up with real and tangible measurable outcome because ultimately when a unit is setting empty, and it needs to be turned the property is losing money, and I've noticed a few empty units sitting for some time. I'm not go to keep going, but I will say I find it interesting that my rent is being raised more than the national average, and I have to pay more for my parking space that I would not be paying for if the parking was handled correctly, which is just not good customer service at the end of the day. There's no need for me to write a yelp or google review because I see the replies by management and they are just a cut and past reply, no true genuine I want to help you, so it's like why bother. I'll be here for one more, and it's sad because I really love the location of the apartment complex and my unit. Thank you, Jarhari Pinheiro Unit 8104S
response from property -Hello Jarhari - Thank you for your honest feedback, we appreciate any suggestions on how we can improve our residents' experience at our community. I will be in touch shortly to discuss your concerns directly with you. Thank you - Nicole Roberson - Community Manager
Maintenancesubmitted by Georgina C. - |Recommended: YesThank you for always coming on my rescue making feel like home by fixing the things on timely matter. Maintance people Rock so does the manager Nicole front office Staff ❤️💯🙏🏻 Thank you all
response from property -Gina, Thank you for taking the time to share your positive experience at Alister Balcones. We are so happy that you chose to call our community home and we look forward to your continued residency for many years to come. If you ever need anything, please do not hesitate to reach out to us at 512.506.8090 or stop by the office. Thank you again - Nicole Roberson - Community Manager
Its an okay apartmentsubmitted by Jeannine R. - |Recommended: NoThere are never enough parking spots, visitors never park in visitor parking spots, along with that parking spaces are tight which means your car will get a lot of scratches. Gate remote only sometimes work. The only good part is the apartment it self. I got the renovated apartment but now coming to realize its not its money worth. Floor boards starting to come up, paint is chipping, drawers get stuck due to the fact they just painted over the old cabinets. Valet trash never comes when it says it will comes at midnight or it just doesn't come at all.
response from property -We appreciate you taking the time to provide your feedback. We share your concern regarding the situation you mentioned, and we are always looking for ways our community can improve. I would love to set up an appointment to speak with you, explain what measures we currently take in situations such as the one you’ve described, and explore possible alternate solutions. Thank you, and I look forward to speaking with you soon - Nicole Roberson - Community Manager
Good staff all aroundsubmitted by Jerald B. - |Recommended: YesI spent a year at the community before transferring for work great staff. Always kind and helpful.
response from property -Thank you for your wonderful comments. We are so happy to have you here at Alister Balcones. Nicole Roberson - Community Manager
Nice looking complex, way over priced thoughsubmitted by Porchia R. - |Recommended: NoGreat location, Nice looking community. The price I'm paying for my apartment is almost equal to what I paid In New York and Northern VA which doesn't equate to the cost of living in Austin..... Apartments aren't affordable
response from property -Porchia, thank you for taking the time to share your experience at Alister Balcones. We are so happy that you chose to call our community home and we look forward to your continued residency for many years to come. If you ever need anything, please do not hesitate to reach out to us at 512.506.8090 or stop by the office. Thank you again! Nicole R. - Community Manager
Its awesomesubmitted by Casey F. - |Recommended: YesIts the ideal situation for apartment living.
response from property -Hi Casey, Thanks for taking the time to share your review of Alister Balcones with us! We are so happy to hear that you are enjoying your home and our community. Thanks again!
Fabulous Community and Management Teamsubmitted by Cristina A. - |Recommended: YesAlister is hands down a top notch community You will enjoy luxurious amenities, fully renovated apartments with modern designs and brand new appliances They are above and beyond gorgeous The Management team especially the Manager Katie is always friendly, knowledgeable and they never miss a beat when it comes to keeping their residents happy The grounds are always pristine Alister is in a fantastic location with public transportation, grocery and restaurants just being a few blocks away I love bringing my clients to Alister as I know I am finding them a home that they will be happy and proud to live in for years to come
response from property -Hi Cristina, Thank you for taking the time to share your experience with us. We are so happy that you are enjoying life at Alister and we will be sure to share your kind comments with Katie and the rest of the team here! We are looking forward to your continued residency!
READ REVIEWS CAREFULLY before signingsubmitted by Lorena S. - |Recommended: NoOverall the layout of the apartments are amazing. We were gravitated to the apartments because of the home like layout such as having the front door far away from the living room, the space and the option of having a loft. And the pricing was very reasonable. HOWEVER, pay attention to the reviews. Maintenance IS slow and property management is running around. There is no set process within management. They have a call center which does not even have documents of the reserved parking policy that they had in place. Or to get a call back from the front office will take half a day to get a response. Or with issues with pest control, you do not know if they did something to fix the issue or get a call stating that they are coming in your home while you have a pet loose around to do any work. In conclusion, do not expect excellent communication. You have to be on top of them to ensure it gets done and send in several maintenance request.
response from property -We appreciate you taking the time to provide your feedback. We share your concern regarding the situation you mentioned, and we are always looking for ways our community can improve. I would love to set up an appointment to speak with you, explain what measures we currently take in situations such as the one you’ve described, and explore possible alternate solutions. Thank you, and I look forward to speaking with you soon. Nicole Roberson - Community Manager
Great placesubmitted by Marilyn - |Recommended: YesThis is absolutely THE best place. Everyone is friendly and willing to help.
response from property -Good afternoon Marilyn, Thank you for taking the time to share your experience with us. We are so happy that you are enjoying life at Alister and finding everyone here to be helpful and friendly.
Nice, quiet place to live.submitted by Gurpreet S. - |Recommended: YesNice, quiet place to live. I would recommend it.
response from property -Hi Gurpreet, Thank you for taking the time to review and recommend Alister Balcones. We're glad to hear you are finding our community peaceful. We look forward to your continued residency.
Absolutely LOVE it...submitted by Marilyn R. - |Recommended: YesIt's quiet, the Staff are very helpful and willing to go above and beyond to make sure you're happy.
response from property -Hi Marilyn, Thank you for taking the time to share your experience at Alister Balcones! It's so great to hear that you are finding our teams helpful. We look forward to your continued residency with us.
Beatiful friendly great living.submitted by Anthony Y. - |Recommended: YesIt feels like home and so happy where I live.
response from property -Anthony, thank you for taking the time to share your experience at Alister Balcones. We are so happy to hear that you are enjoying life at our community!

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Alister Balcones, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Alister Balcones, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose