FREQUENTLY ASKED QUESTIONS


What are your top five must-see community highlights?
Our townhomes are super spacious and stylized with washers and dryers in every home and attached garages. It's the complete package!

Do all of your homes have the same finishes?
We do have two types of homes to choose from!
1. Newly Redesigned Homes with stainless steel appliances, vinyl flooring, updated fixtures throughout
2. Traditional Style with traditional cabinetry, all cozy carpet, and white appliances.

Do all your apartments come with a washer and dryer?
They do!

What is your pet policy?
Deposit $300 Per Pet, Fee of $300, and $20 pet rent
Breed restrictions apply, must be under 65 lbs.

Are the bedrooms carpeted?
Yes, all of them!

What lease terms are offered here?
We are offering 6 - 13 month leases currently.

What concierge services do you offer?
We have fantastic amenities that are for you any time, but no one tending as a concierge.

What is your parking policy? Do you have garages? If so, are they attached or do you have a parking garage?
We have attached garages, detached garages for $100 per month, plus plenty of open parking as well!

Do you have storage units available?
We do not have storage units, our townhomes are very spacious!

What is included in the rent price?
Your beautiful home!

What's the security deposit at your community?
$300 - which could range to a full months deposit based on credit.

How long does a customer have to move in to an apartment? What are your current hold times? 
We can hold your home up to two weeks


What is the noise level like?
We have businesses all around us which is perfect for our location. We'd love for you to determine for yourself - we have double-pane windows!

Can I get a discounted rate if I sign a longer lease or pay for rent in advance?
Not at this time, sorry!

What is the community culture like?
We have fun residents here who love to swim, be outdoors, and come to our resident events! We try new events each month and send out polls for residents to choose as well so you have the opportunity to meet your neighbors and build friendships.

Are there any construction projects scheduled in the community - upgrades, or setbacks to the common spaces? (We believe in honesty... even when it's not easy)
The clubroom & fitness center just got fully renovated but we are still constructing the interior homes each month. So there will be some contractors and partners out during the day.

How are appliances set up?
Central Air, All electric, W/D included!

What school district is this community in?
Round Rock ISD - Live Oak Elementary, Deerpark Middle, and McNiel High School

Who is the internet provider in the area?
Spectrum and AT&T

How do I send and receive packages?
Sending packages would be through UPS / Fedex or other providers at your own location drop-offs. Receiving packages are left inside our Amazon HUB Package lockers - YES every carrier can deliver to the lockers and you will receive a code via email / text. You have access 24/7 to the lockers! Very easy.

What is your guest policy?
We love guests! They must park inside a designated area for guests. Have them pre-register their own vehicle at www.register2park.com so we know who they are! We have spaces near Bldg 1 & 4 on the south side. We also have spaces near bldg 9 and the exit gate on the north side which is across the street of the community.

Can I smoke in my apartment? If not, where can I?
We are a fully smoke-free community.

What are Alister Balcones amenity hours?
8 am -10 pm Sunday through Thursday and 8 am - 11 pm Friday and Saturday.

How can I transfer to a new apartment?
Transferring is allowed if the following items take place - Must be up-to-date on payments, a resident for 6 months, pay a transfer fee of $500, and have a walk through inspection of your current home.